Is a Thermomix® repair worth it?
Repair, sell or buy new? An honest decision guide from the workshop.
In short
For the TM5 and TM6 a repair is worth it in most cases, because the machines are solidly built and a replacement costs far more. If your machine is still under the manufacturer’s warranty, go to Vorwerk first. And never repair the electrics yourself.
First: check the warranty
If your Thermomix® is still under the manufacturer’s warranty, contact Vorwerk customer service. Work by a third party can affect the warranty. Have your receipt ready.
Repair, sell or replace
| Situation | Our recommendation |
|---|---|
| TM6 or TM5 with a typical fault (scale, locking, knife, heating) | Repair. The fixed price is usually well below the value of the machine. |
| Several faults on the same machine | Repair: each additional fault in the same order costs less. |
| The machine is hardly used | Sell it, even if faulty. That way someone else gets to enjoy it. |
| TM31 or older | We don’t repair these models. Ask Vorwerk customer service. |
| TM7 | Usually still under warranty: Vorwerk customer service. |
Repair it yourself?
Please don’t. There are 230 volts inside the Thermomix®, and some components stay live even after unplugging. Vorwerk specifies that electrical repairs may only be carried out by Vorwerk, an authorised workshop or an equally qualified person using original parts.
What you can and should do yourself: clean, dry the contact pins, change the knife and seal as the manual describes, restart and follow the instructions on the display. You’ll find everything in the error code list and under Cleaning and care.
How we repair
- A fixed price you see in advance in the calculator, including shipping both ways with a postage label.
- If it would cost more, we ask you first. Nothing gets more expensive without your consent.
- Safety test to SN EN 50678 with a test report.
- 12-month warranty on the repair.
Mixklinik is an independent workshop and not an authorised Vorwerk service partner.
Mixklinik is an independent workshop and is not affiliated with Vorwerk. Thermomix®, Cookidoo®, Varoma® and Cook-Key® are trademarks of the Vorwerk Group. Information given in good faith; your machine’s user manual takes precedence.