Frequently asked questions about your Thermomix®
The most common questions about repairs, selling your machine and refurbished machines. Yours isn't here? Ask the AI consultation on the repair page.
Are you part of Vorwerk?
No. Mixklinik is an independent workshop based in Switzerland. Thermomix® is a trademark of the Vorwerk Group; we are neither an authorised service partner nor affiliated with Vorwerk.
My machine is still under the manufacturer's warranty. What now?
Please contact Vorwerk first. A repair by a third party can end the manufacturer's warranty. We're happy to advise you free of charge on which route makes sense.
What happens if the repair costs more?
You never pay more than the fixed price shown unless you agree beforehand. If we find an additional fault, we'll get in touch with a photo and a new price.
What if I don't know what's broken?
Choose “Diagnosis” or ask the AI consultation on the repair page. The diagnosis costs CHF 49 and is waived if you have the repair done or sell us the machine.
What do I need to do before selling?
Remove the machine from your Cookidoo® account and reset it to factory settings. We check the serial number; we cannot buy locked machines.
How quickly do I get my money?
No later than 2 working days after the check, via TWINT or bank transfer. As store credit for a refurbished machine you get 10 % more.
Can I try a refurbished machine first?
Yes. You have 14 days to try your refurbished machine at home and cook with it as usual. If it's not right for you, send it back with our label and we refund the purchase price minus a CHF 35 fee for shipping and reconditioning. Shipping to you is free.
How long does a repair take?
Usually 3 to 5 working days from receipt. With Express, your machine is on its way back within 48 hours.
